The Network Intellectuals
FDI Telecom Started her LDI Network....
Support

We take customer service and support very seriously. The customer is king. This becomes all the more important considering that our interconnect partners have entrusted their mission critical business to us.

Our infrastructure and interconnects are pro-actively managed and monitored under the watchful eye of our team of highly professional, dedicated and customer-centric engineers that staff our 24x7x365 Global Network Operation Center (NOC). Our ever-ready and vigilant team of engineers are continuously monitoring and tracking the Quality of Service on our network, by analyzing various technical parameters (e.g. ACD, ASR, PDD).

We provide SLA driven 24x7x365 customer service and support to all our interconnect partners i.e. a Service Level Agreement is agreed with each interconnect partner, quantifying resolution times and key performance indicators for fixes, as well as an escalation matrix (all the way up to the CEO), in the eventuality of any degradation in service quality. Interconnect partners are able to interface with our NMC over the phone, via email or over instant messenger, with all complaints being managed and tracked through an online trouble ticketing system.

Help Desk

FDI Telecom enables its valuable customers to register and track their support requests thhrough state of the art ticketing system. Each support request is assigned a unique ticket number. Please click Here to open/view your trouble tickets.

 

 


 


 

 

LDI Support

Ph: +92 (42) 111-000-019

Email: noc@fditel.com            

MSN:  ldinoc@fditel.com

Skype:fdi.noc

 

Billing Support

Ph: +92 (42) 111-000-019

Email: billing@fditel.com

MSN: ldinoc@fditel.com

Skype: fdi.telecom

How we do it?
 
 
FDI Telecom believes that prompt response/co-operation is the first step towards development of long-term and prospective business relationship.  We are committed to Quality Services for dynamic growth of the company.   FDI Telecom has a simplified purchase and sale procedures starting from testing up to agreement related procedures and further maintenance services. To establish a business relation with us you are requested to fill in the corresponding application form in the "Feedback" page. 
 
 
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